IS SHIPPING REALLY FREE?
Currently, FREE shipping on ALL items is exclusively available to our USA-based customers. However, we are actively looking to expand. Yes! That means WORLDWIDE shipping is in the works.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped to you from a different international warehouse depending on which one of them has your items available the fastest. Alternatively, if an item is in high demand, we might ship your items out at different times and in different packages to prevent delaying your order and to get it to you as fast as possible!
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our several domestic and international warehouses. We will do everything we can to get you your order as fast as possible! Due to the popularity of our offers, please allow an estimated 3-4 weeks for your order to arrive (varies from product to product). Please also note that these are only estimates.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. We sincerely apologize if an order gets stuck at customs, sent back, or even lost during the delivery process. The postal service is out of our control. However, in such cases, since the packages are insured, we will send you a new package with quicker shipping and complete tracking, if possible. Please refer to our Refund Policy to determine when these might be applicable to lapses in shipping.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means that you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees, which are determined by your local customs office, may be charged once your order arrives at its final destination. Payment of these charges and taxes are your responsibility and will not be covered by us. We are also not responsible for delays caused by the customs department. For further details on tax charges, please contact your local customs office.