FAQ

We have listed a few frequently asked questions below. Your feedback is greatly encouraged so that we can provide you with the best customer experience. If you have any questions, please drop us an email at support@rareorange.com.


Q. I thought oranges were orange. Why is this one purple?

A. Yes.


Q. Where do you ship from?

A. We ship from our partnered warehouses and factories located in USA and China. So please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.


Q. How long will it take for my items to arrive?

A. It usually takes between 7-30 business days for all orders to arrive. Shipping times vary from product-to-product based on demand and shipping location.


Q. How long will it take to receive a tracking number?

A. It usually takes between 2-5 business days.


Q. Where can I place an order from?

A. Currently, we ship exclusively to USA-based customers. However, we are actively working towards setting up worldwide shipping.


Q. Are purple oranges really a thing?

A. You betcha!


Q. Is shipping really FREE?

A. Yes! ALL our items are shipped FREE of cost to our USA-based customers. 


Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours. 


Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@rareorange.com


Q. How rare is the rare orange?

A. He's pretty rare. Legend has it that his best friend is a unicorn. How cool is that?

 
Q. How can I pay?

A. We currently only accept payments via Paypal. However, by linking a credit card of your choice to your Paypal account, you will be able to purchase your items easily and securely. 


Q. Is Checkout on this site safe and secure?

A. Absolutely! Rest assured that all your purchases here are safe and secure. 


Q. If I enter my email address will you sell my information?

A. We do not sell customer information. Emails are strictly for follow-up purposes and newsletters that contain promotion details and discount coupons. 


Q. Will I (the customer) have to pay customs?

A. In most instances, you will not have to pay customs. However, it does depend on the regulations set by your local customs office. We advise you to kindly contact them for further information.